Training
Coaching skills for managers
Managers are told to coach, and rarely shown how. This programme gives line managers a small set of tools they'll use the next day: setting outcomes people can act on, seeing a problem from the other person's side, and asking questions that leave the thinking with the team member.
What it covers
Well-formed outcomes for goals and one-to-ones
Perceptual positions for difficult conversations and conflict
Reframing when someone is stuck
Questioning with the Meta Model
A simple coaching structure for regular one-to-ones
Giving feedback that people act on
Who it's for
New and experienced line managers, team leaders, and anyone moving from doing the work to leading the people who do it.
What a client said
"Ralph came into my life at the end of 2020 when I was newly promoted to a managerial role. The ongoing coaching and support I received from Ralph through 2021 enabled me to have a dedicated resource to talk through plans, sense check decisions, challenge me on my ideas and achieve far more than I thought I could. At the end of 2021 I had 90% of the team over quota when previous 5 years it had been merely 25%. An outstanding ROI decision."
Charlie Johnson
January 2022
Format
A full day or a series of half days, with optional individual coaching for managers afterwards. See also Executive coaching and the Ambassador Leadership Programme.